Terms of Service

Terms of Service

These Terms of Service (“Terms”) govern your use of this website and your purchase of products and services from The Flower Room (CLP GROUP PTY LTD, 42 142 123 779), of 282 King Street, Newtown NSW 2042, Australia (“we”, “us”, “our”). By using this website or placing an order you agree to these Terms.

1. About us and contact
The Flower Room is a florist located at 282 King Street, Newtown NSW 2042. Phone 02 9550 3100. Email info@theflowerroom.com.au.

2. Products, availability and substitution
Flowers, plants, foliage, containers, hampers, gifts and add-on items are subject to availability and seasonality. Where an item or component is unavailable, we may substitute it with an item of equal or greater value and a similar style. Product images are indicative; natural flowers vary in colour, size and form.

3. Pricing and GST
All prices are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax) at 10% where applicable. The Delivery Charge is calculated and shown at checkout based on the delivery suburb (see our Delivery Policy). We may change prices at any time, but changes do not affect orders already placed.

4. Orders and acceptance
Your order is an offer to buy. A contract forms when we accept and process your payment. We may decline or cancel an order (for example, where an item is unavailable or a delivery address is outside our service area), in which case we will refund any payment for the affected items.

5. Payment
We accept payment through Shopify Payments, including major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Payment is processed securely; we do not store your full card details.

6. Delivery and pickup
Local delivery and in-store pickup are governed by our Delivery Policy, which forms part of these Terms. Delivery availability and the Delivery Charge depend on the delivery suburb. Where an address is outside our delivery area, you may choose in-store pickup at 282 King Street, Newtown, or contact us.

7. Subscriptions (Flower Club)
We offer recurring flower subscriptions (“Flower Club”). Subscriptions renew automatically each billing cycle until cancelled, are billed via Shopify Payments, and can be managed (paused, skipped, or cancelled) by you through your customer account. Full subscription terms, including how to cancel, are set out in our Purchase options cancellation policy, which forms part of these Terms.

8. Gift cards
Gift cards may be purchased and redeemed at The Flower Room and are redeemable online and in store. Gift cards are valid for at least three (3) years from the date of issue, are not redeemable for cash, and carry no post-purchase fees, in accordance with Australian law. Lost or stolen gift cards may not be replaced. Gift cards cannot be used to purchase other gift cards.

9. Card messages and recipient details
You are responsible for the accuracy of recipient names, addresses, phone numbers, delivery instructions and gift card messages you provide. We are not liable for failed or delayed delivery caused by incorrect or incomplete information you supply.

10. Intellectual property
All content on this website — including images, text, logos, designs and arrangements — is owned by or licensed to The Flower Room and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use our content without our written permission.

11. Website use and disclaimer
We aim to keep this website accurate and available, but we do not warrant that it will be uninterrupted, error-free, or free of viruses or harmful components. You use this website at your own risk.

12. Liability
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, and to the extent permitted by law, our liability for any failure to comply with a consumer guarantee (other than a guarantee as to title, undisturbed possession, or undisclosed securities) is limited, at our option, to replacing the goods, supplying equivalent goods, or refunding the price; and we are not liable for indirect or consequential loss.

13. Governing law
These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

14. Changes to these Terms
We may update these Terms from time to time. The version in effect when you place an order applies to that order.

15. Acceptance
By using this website or placing an order, you acknowledge that you have read and agree to these Terms.